Parent Guidance Center has become the parent advocacy leader in Texas – analyzing what’s wrong with the child welfare system, bringing the parent voice to the table, recommending changes to policies and procedures, informing where money should be spent, and making sure legislation works for families.  We attend meetings, participate on committees and round table discussions, train and consult with attorneys, and keep the parent voice in the forefront of high-level strategic discussions about CPS reform, mental health, homeschooling, medical choice and privacy protections when those platforms intersect with child welfare.

New: Family Helpline for CPS Questions

Family Helpline Website

Authored By: Family Helpline for Strong Families and Safe Children

Important Information

What is the Family Helpline for Strong Families and Safe Children?

The Family Helpline for Strong Families & Safe Children answers questions from parents and caregivers about  CPS issues.

The Helpline is a project of the Texas Legal Services Center and is sponsored by the Children’s Commission of the Texas Supreme CourtThe Children’s Justice Act, and the Texas Access to Justice Foundation.

How can I contact the Family Helpline?

Call the Family Helpline at (844) 888-6565 with  your CPS-related questions. 

The helpline is open, Monday through Friday 9:00 AM to 6:00 PM

Spanish speaking services are also available.

What kind of questions can the helpline assist me with?

Here’s a sample of commonly asked questions.
  • What is involved in a CPS investigation?
  • What are Family Based Services?
  • What is Kinship Care?
  • Will I need a lawyer?

Will I speak with a lawyer?

The Family Helpline is answered by lawyers with CPS experience.

Callers will receive legal information and education, but not legal advice or legal representation.

Questions about the CPS process will be explained to callers in everyday language.

Make sure to ask about referrals to local resources that benefit children, families, and the community at large.

For other resources including a written Parent Resource Guide, please click on Resources under the Information tab. Or click here


The 86th Legislative Session is over and many battles were won in the name of PARENTAL RIGHTS!!

We would like to thank the multiple groups that worked together to accomplish the goal of maintaining and protecting parental rights during the 2019 legislative session.

Those of us who have been advocating for a number of years realize it takes the efforts of multiple friends and allies to maintain our freedom!!  No one group can take credit for it.  We all work together and in tandem – at times some in the foreground and others in the background  – to get the job done and protect all our rights.

Whether it’s meeting with legislators, making office visits, testifying on bills, dropping cards, calls and emails, sending alerts, or researching and sharing information – it takes many people and groups to stop bad bills or advance good bills, especially when these groups are facing powerful, well-funded industry lobbyists.

Thank you to everyone from the bottom of our hearts – SINE DIE!!